2 appliance-repair companies create ‘monumental’ merger
Danny Spano and Gary Jamieson (photo submitted)
From Fran Lyons
Two highly respected Maricopa companies, each with five star customer ratings, combine their companies into a team based on mutual values and commitment to their vision.
Mr. Appliance and Maricopa Appliance Repair have merged and will operate under the name Mr. Appliance. The qualities that each company has brought to its existing customer bases have come together to form an expanded platform that offers the “best of both worlds”.
“We have expanded the family,” said Stacey Spano, partner and executive administrator of Mr. Appliance. “We started out as competitors, became good friends and are now business partners.”
Maricopa Appliance Repair, formerly Appliance Works, a family-owned company and the city’s first appliance repair company, was founded in 2009 by the Jamieson family. Gary Jamieson took over the business from his father in 2015.
“Our goal is to get bigger, better and stronger as a team,” said Jamieson. “I was cared for by my father and I followed in his footsteps as I continue to build lasting customer relationships.”
Mr. Appliance, a Danny and Stacey Spano franchise company, opened in 2017. Marketing and advertising hit them hard. However, they ran into a glitch when a digital advertising bug mixed up the two companies’ messages.
“The confusion it created caused an uproar among customers and put each of our companies on the defensive to be ready to fight,” said Stacy Spano. “It was a marketing nightmare.”
It didn’t take long for the two teams to surpass the competitive position. Stacey Spano called a meeting and they soon found that they had a lot in common. Their friendship came naturally. They developed trust and supported one another.
They realized how they work and how they live their lives. The partners said that respect, integrity and customer focus are fundamental to their business operations while enjoying what they do in the process. Jamieson said the purpose and passion in their work ethic are one common goal: to provide excellent service and satisfaction to every customer.
Spano called the resulting merger “monumental”.
The new organization will be under the banner “Mr. Device; North America’s premier home and commercial appliance repair franchise system. “
“Our platform has a really solid back office that has advanced technology and proprietary software. Our call center is also very efficient and ready to respond and plan quickly, ”said Stacey Spano.
“We listen, we understand,” said Danny Spano. “We know how frustrating it is to have a home appliance that you depend on when you are no longer working.”
The new company has five employees and is growing to serve Maricopa and the neighboring communities. Maricopa and its loyal customers will always come first, say the partners. Stacey Spano said more technicians on the go will result in shorter lead times.
“Our professionalism will not waver during the merger as Maricopa Appliance Repair has the same level of customer satisfaction,” said Spano.
This story appears in the March issue of InMaricopa.