Baltimore Co. Appliance Repair Company facing charges
BALTIMORE – Maryland Attorney General Brian Frosh has brought charges against AllStar Appliance Repair and its owner Eric Solomon of unfair and misleading commercial practices in violation of Maryland Consumer Protection Act.
The company is accused of prepaying for repair parts, failing to complete repairs, and refusing refunds.
According to the fee schedule, the first service calls customers were told that additional parts were required to complete repairs. After customers made deposits, the company was unable to return to start or complete the promised repairs.
In some cases, the company scheduled follow-up appointments to complete repairs, but never showed customers wasted time and worked unnecessarily.
And when consumers asked for refunds for incomplete work, the company ignored calls and emails and didn’t give their money back.
“No call, no show, although we tried to contact him yesterday to confirm. Phone off,
Voicemail doesn’t accept messages, “one customer wrote in his complaint to the Maryland Attorney General Consumer Protection Division.
Solomon announced to a customer that they would issue a refund for a failed repair to the dryer. However, in a complaint filed with the OAG, she stated that she had never received one.
“I explained to him that I am a disabled woman who has social security. I cannot afford to just throw away money,” she wrote. “I have made numerous attempts to correct the situation. I have not yet received a response. I have not yet received a refund that was stated to be given to me.”
In the past six years, the Greater Maryland Better Business Bureau has received more than 100 complaints against AllStar Appliance Repair.
“BBB first opened our file on AllStar Appliance in 2012,” said Angie Barnett, BBB president and CEO for Greater Maryland. “So we have a lot of complaints, samples of complaints, complaints claiming there was an upfront fee, no warranties, warranties that claim that the repair once done would be good in less than x years and then not met that guarantee, “said Barnett.
Barnett added that the BBB does not recommend consumers pay in full for services or parts until the job is completed and use a credit card in case the payment has to be controversial.
WMAR-2 News Mallory Sofastaii left several voicemails for the company and emailed a response to the charges. She hasn’t heard back yet.
The department is seeking an order permanently prohibiting AllStar and Solomon from committing further violations of the law, as well as an order requiring them to reimburse consumers who have been harmed by their allegedly unfair and misleading practices. The
The indictment also seeks to impose civil sanctions for the alleged violations of the Consumer Protection Act.
Consumers with complaints about AllStar Appliance Repair or Eric Solomon can call the Consumer Protection Department at 410-576-6569 and file a complaint online by clicking here.