Bruviti Partners With National Service Alliance to Provide Advanced Triage Solutions for Home Appliance Market

Bruviti uses artificial intelligence to implement machine learning algorithms that equip support and service teams with tools for better customer loyalty.

By combining Bruviti technology with our in-house expertise, we can help TPAs ​​and OEMs minimize costly truck roles and, if shipping is required, ensure that their service technicians have the correct information and parts for the dispose of the respective task.

Bruviti, a provider of AI-powered predictive service applications, has signed a technology and sales agreement with the National Service Alliance (NSA), a provider of warranty management and triage solutions for the aftermarket support industry. As part of the agreement, NSA will integrate its existing triage capabilities with Bruviti’s AI service management platform to provide a comprehensive triage solution for call center agents, service technicians and home appliance consumers. With the combined solution, third party administrators (TPAs) and OEMs can reduce truck roles, make service centers more efficient and improve customer satisfaction.

“Home appliance OEMs, household warranty manufacturers, and extended warranty companies want to move from an environment where they dispatch service engineers too frequently to an environment where call center staff and even customers themselves can quickly and accurately diagnose a technical problem,” said NSA CEO Randy Whitehead. “By combining Bruviti’s technology with our in-house expertise, we can help TPAs ​​and OEMs minimize costly truck roles and, if shipping is required, ensure that their service technicians have the correct information and parts for have their job. “

“NSA has deep roots and extensive networks in the home appliance services market and has built an impressive database of service knowledge that can expand and operationalize Bruviti’s AI service platform,” said Andy Chinmulgund, CEO and co-founder of Bruviti. “Through this partnership, we can increase the frequency of“ soft ”repairs, which increase customer satisfaction, accelerate the problem-solving cycle and reduce costs for everyone involved.

Via National Service Alliance

The National Service Alliance (NSA) provides powerful solutions for the aftermarket support industry. NSA offers a full range of warranty management services, customer support / call center operations, spare parts storage, sales, on-site repair services, regional repair depots, reverse logistics, service management, returns processing, asset recovery, remanufacturing and end-of-life disposal services. More information is available at www.nationalservicealliance.com.

About Bruviti

Bruviti uses artificial intelligence to implement machine learning algorithms that equip support and service teams with tools for better customer loyalty. When contact centers and service organizations add Bruviti to their existing support infrastructure, they can take advantage of AI-powered self-service and remote repair capabilities. Visit bruviti.com for more information.

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