Consumers have no recourse with retailer after new appliance breaks

TAMPA, Fla – A family from Tampa say they invested in a second freezer to hold extra meat, but it died just weeks later, costing them $ 1,000 in spoiled food.

The Griffiths bought the $ 800 Home Depot freezer in March. In May the device stopped freezing.

Joe Griffith turned to manufacturer Electrolux directly for help. He and his wife say the manufacturer sent three different repair technicians, but apparently no one was able to fix the almost new device.

The couple say they lost over $ 1,000 worth of meat, chicken, and fish when they made a call-to-action to reporter Jackie Callaway in June.

“It was a disaster,” said Joe, who told ABC Action News the company reimbursed him $ 200 for spoiled food.

Callaway emailed Electrolux on behalf of the couple.

“I got a call from Electrolux that same day,” said Joe.

“Thank you for getting in touch on this matter. We worked with the consumer to resolve the problem for them, “the device maker said in a statement to ABC Action News.

The Griffiths say the manufacturer offered a full $ 800 refund. Now they’re just waiting for the check.

Here’s what you need to know about purchasing a device. In most cases it doesn’t matter where you buy it, the manufacturer’s warranty covers the first year. A complaint with the dealer cannot help. And after the first 12 months, the device would only be covered by an extended warranty.

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