COVID-19 impacting appliance parts supply chain as demand for repairs surges

LEXINGTON, Ky. (WKYT) – More people are at home now, more than ever, and some people are using their devices more than ever.

Now some of these devices are showing some wear and tear and in some cases parts can take months to become available. In one case to repair a 10 year old dryer, three months to get parts from overseas.

We learned that the COVID-19 pandemic is affecting a supply chain.

Breck Ashford is the parts manager at Pieratt. He’s been with the company for 38 years and has never seen such demand for equipment parts.

The lines at the service desk rang.

“When people are at home, more and more people are using their devices. Your devices are failing more often due to usage, ”said Ashford.

The craftsman is called, but needs parts.

“And what we noticed are some parts of the device. [it’s] The parts are difficult to get because the manufacturer cannot provide them to us to repair, ”said Ashford.

Some manufacturers, not just in America but around the world, have had to close due to COVID-19. Some parts may not arrive at Pieratt until February.

“I know some of the new products that you see in mid-March,” said Ashford.

Customers may not want to wait, they just buy new products if they are in stock.

“If you’re trying to find a fridge or freezer it gets tough because it’s just not out there,” said Ashford.

Freezers in particular are in great demand.

The company intends to introduce different brands as they cannot source the product from certain manufacturers.

The other problem in the equipment world is technicians, and in some cases the workload is too heavy.

“We like to have two or three more technicians, but they’re just crazy, they’re busy. I’d say they have seven to nine, maybe ten calls a day,” said Ashford.

A stressful time for consumers and manufacturers alike.

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