Customer says Denver appliance repair business is a ‘scam’

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DENVER – There was nothing wrong with David Shulls’ 15 year old refrigerator that a new part wouldn’t fix.

“This is the part that was broken,” said Shulls, who was searching Craigslist for an equipment repair company. “This one came up because he said, ‘We don’t charge a fee for an evaluation.'”

Shulls said Right Away Appliance Repair first listed it at $ 180 but then raised the estimate to $ 220 a few minutes later, and when the mechanic left the refrigerator was still not running properly.

“There are three phone numbers I called all three and left messages that never called me back,” Shulls said.

Contact7 found similar stories on the Better Business Bureau website that has Right Away Appliance Repair rated F with 11 unresolved complaints over the past few months.

One customer complained that he paid $ 470 to order parts and never heard from the company again.

Another customer writes that he was charged $ 237 for a dryer that still does not heat.

According to BBB, there’s a reason customers thought the company was legitimate.

“They announced they were BBB accredited and I think they even said they had an A-Plus rating, neither of which is true,” said Ezra Coopersmith, investigative coordinator for the Denver Boulder Better Business Bureau . “This is a reminder not to make claims that can be verified at face value.”

In an unusual move, the BBB issued a warning that it is crossing state lines.

The BBB reports that the same owners are linked with similar complaints to a company called Urgent Appliance Repair in Cincinnati, which also has an F rating.

Contact7 went to the company’s Denver address, but couldn’t find an equipment repair store. Our calls and messages to several listed numbers were not returned.

“I’d say it’s a scam,” said Shulls, who found another complaint to replace the refrigerator part for about half the price.

He said he learned a lesson.

“They asked for cash, so I gave them cash,” Shulls said. “And if I had written it on my credit card, I would have been able to go back with the card and fight it. Live and learn. You are never too old to study.”

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