Husband and wife are offering free appliance repair service in Toronto during COVID-19
A device in need of repair can, at best, be devastating. However, since it is even more difficult to troubleshoot, a Toronto couple is doing it for free.
“We would like to offer our help during this COVID-19 pandemic,” wrote Nathan Lui of Husband & Wife Appliance Repair on Facebook. “A broken or moldy device can force people to leave the house to use a laundry mat, or it can spoil food and cause food poisoning.”
This COVID-19 pandemic has hit everyone hard. The world will get through this by coming together and helping …
Posted by Husband & Wife Appliance Repair on Friday 27th Mar 2020
The Post continues, “We will provide free equipment services to those in need. Our business has had great success so we cannot afford to give parts for free, but when needed we will wholesale them through our contractor account at Our supplier: The mark-up is often very high, which in many cases means a huge discount for parts.
“We also offer maintenance, cleaning and disinfection services for devices. For example, we specialize in dealing with moldy washing machines and dishwashers. We also offer cleaning and tuning of dryers and cleaning of dryer ducts.”
The post was passed on to the CareMongering-TO Facebook group and quickly went viral. Lui and his wife realized that instead of one day a week as they had originally planned, their services would be required every day of the week.
“Please be patient as we handle the enormous flow of messages,” Lui commented on his own post. “We will extend this free service beyond Wednesday to every day of the week. It will be easier for us to include these free service calls in our work schedule than to set a specific day.”
Lui goes on to explain that there are major barriers to sourcing parts right now and that it is a huge expense for them to pick up all the parts they might need on the way to a service call in the hope that the job will be done at once will . You can no longer return or pre-order parts.
“We have to arrive, run the diagnostics, order the parts, and then come back another day to install them,” said Luis on Facebook. “This effectively doubles the time it takes to complete a repair.
“If we take this into account and also consider the high demand for free services, it would be more efficient for us to take a round robin approach: we will schedule the free services throughout the week so that we can take advantage of the first visit around the To diagnose, return later in the week to install the part. “
Of course, they also follow strict hygiene protocols to ensure everyone stays as safe as possible while their washing machines are being repaired. “We arrive with masks, gloves and face protection. We observe social distancing and disinfect all equipment and work areas before and after the service,” says Luis on Facebook.
He closes the commentary on his post with a touching remark in which he explains the extension of the service to seven days of the week.
“We wanted to help because we felt we had skills and experiences that we can use to help others,” wrote Lui. “Long before the crisis, we saw firsthand how debilitating it can be to have a broken refrigerator. In the face of this crisis, it is now devastating. Please keep helping one another. Everyone can contribute in their own way.”